Solution to troubleshoot the “HP printer Scanner not working” error

Many HP Printer users have experienced Scanner problems on their printers.  However, the “Scanner not working” is a common issue in most HP printers with a scanner but it still spoils the whole experience. Especially when on a time-bound assignment. 

On the other hand, the issue is not difficult to resolve. For this reason, HP uniquely provides its customers with a tool- ‘HP Scan doctor’. 

Why is the HP Scanner not working?

There can be a ton of reasons why the HP scanner may not be working. Here are some of the common issues that may occur:

1.     Connection issues

This is one of the most common reasons for an HP scanner not working. If the scanner is connected via USB, make sure that the cable is connected correctly and that the printer is ON. If using a wireless connection, then ensure that the printer and the computer are connected to the same network.

 

2.     Driver issues

Another cause of the HP scanner, not working issues can be an outdated driver. An outdated scanner drivers experience issues with scanning. Download the latest drivers from the HP website or use the HP Support Assistant to check for updates.

 

3.     Scanning software issues

Using third-party software for scanning may result in issues with the scanner not working. The software should be compatible with the scanner and additionally configured correctly.

 

4.     Hardware issues

In case, If none of the troubleshooting steps works, the scanner hardware is faulty. It is better to contact HP support.

 

Troubleshooting “HP Printer Scanner Not Working” with HP Scan Doctor

If the HP Printer Scanner not working issue is troubling you then the first step towards resolving the issue is to download and run HP Scan Doctor. The HP printer Scan Doctor software tool is designed in a way to diagnose and solve scanning issues with HP printers. Here are the steps to use the HP Printer and Scan Doctor for :

 

1.     Download the HP Scan Doctor from the official HP website and Install it on the running device.

2.     Open and run the software tool and choose the printer from the available list of the detected devices.

3.     HP Scan Doctor will shortly begin to scan the system for the issues. If the Software finds any issues in the HP scanner then, it will provide recommendations for resolving them accordingly.

4.     Further, follow the recommendations by HP Scan Doctor to troubleshoot the scanning issues.

5.     Once done with the procedure, check if the issue has been resolved.

What issues Can HP Scan Doctor Solve?

HP Printer and Scan Doctor is one of the most powerful tools when it comes to detecting and resolving any scanner-related issues.

Here are some of the issues the HP Scan Doctor is capable of:

 

1.     The tool detects if there is a connection issue, additionally it provides recommendations for resolving the issue.

2.     HP Scan Doctor can check for updated, outdated, or corrupted drivers.

3.     The tool detects issues from the scanning software. It also recommends reinstalling or configuration of the software correctly.

4.     HP Scan Doctor can diagnose and resolve various other issues similar to them.

In Conclusion

To summarize, If you are also experiencing issues with your HP scanner, don't worry. The solution to the problem is simple. I hope the above information has helped you with understanding the HP Print and Scan doctor briefly. In case, you are still experiencing issues after using the HP Scan Doctor, feel free to contact HP support for expert assistance.